Support

From product documentation to installation and maintenance · expert support throughout

Support Resource Center

A self-service hub for distributors and end users

Manuals, installation guides and operating instructions for the full product range, in Chinese and English, ready to search and download

Illustrated filter replacement, error-code troubleshooting and daily maintenance tips, produced officially by ONEMI

Official answers to frequent questions: installation, filter replacement, leak handling, slow flow and more

Download ISO 9001, CE, RoHS, NSF, WQA and other internationally recognized certification documents — essential for export and factory audits

Product specification sheets, CAD dimension drawings and water-efficiency reports, with customized output for OEM clients

Self-service not enough? Our technical team responds within 24 hours on working days

Model-specific installation and care instructions